Privacy Policy

A legal disclaimer

Welcome to CHITchat. Your privacy matters to us.

CHITchat is an HR support tool designed specifically for hospitality leaders. We prioritize confidentiality, data security, and transparency in how we handle your information.

1. Who We Are

CHITchat (“we,” “our,” or “us”) provides AI-powered HR guidance for hospitality professionals. Our tools help you manage employee issues—from write-ups to policies—with speed and discretion.

2. What Information We Collect

We collect two kinds of information:

A. Information You Provide

Your name, email address, and business name when you sign up.
Content you enter into CHITchat (e.g., coaching requests, write-up drafts, policy needs).
Feedback or support messages.

B. Usage Data

We may collect anonymized technical data including:

Browser type and version
Device type and operating system
Pages visited and time spent on the site
Interaction patterns (for product improvement)

3. How We Use Your Information

We use your data to:

Operate and improve CHITchat tools
Respond to your inquiries
Provide customer support
Deliver service updates and improvements
Monitor usage to ensure performance and security

We do not use your HR-related input for training AI models outside of CHITchat without your explicit consent.

4. How We Share Data

We do not sell or share your personal or business data with third parties for marketing. We may share data:

With service providers we use for secure hosting, analytics, or communications (e.g., email platforms, cloud infrastructure)
If required by law or legal process
To investigate or prevent fraudulent or harmful activity

5. Data Retention

We retain your account information for as long as your account is active. You can request data deletion at any time by contacting us at [Insert Email].

For content you input into CHITchat (e.g., policy drafts, coaching scripts), we retain this data only as long as needed to deliver the tool’s features to you or as required by law.

6. Your Choices

You can:

Request access to the data we hold about you
Ask us to delete or correct your information
Opt out of non-essential communications

To exercise your rights, contact us at [Insert Email].

7. Data Security

We use industry-standard encryption, access controls, and secure hosting to protect your information. No system is 100% secure, but we take every reasonable measure to safeguard your data.

8. Children’s Privacy

CHITchat is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy as we grow. We’ll notify you of significant changes via email or an in-app banner.